Feedback and Complaints
Your opinion is important to us
Your feedback, whether positive or negative, helps us improve. If you’re not happy, we want to know so we can make things better for you.
Several ways that you can give feedback
Call us on
0421 511 642
Email us on
Send a message
PIP complaint handling assurance
- PIP Healthcare commits to addressing your feedback or complaint with equity, promptness, and impartiality.
- Feedback is handled with dignity and discretion, ensuring confidentiality and respect.
- You will not face any negative consequences for voicing a complaint; PIP Healthcare ensures fairness and protection.
- PIP Healthcare collaborates with you to seek resolution, striving to meet your needs and expectations satisfactorily.
- Acknowledgment of your feedback or complaint will be provided within three working days by PIP Healthcare, with action taken within 10 days if necessary.
- Advocates or support individuals are warmly welcomed at any phase of the feedback process, fostering inclusivity and support.
Send us your feedback
Raise a complaint with external agency
Individuals under our care and their caregivers possess the entitlement to lodge complaints about PIP Healthcare with external agencies and regulatory bodies.